FAQs GNO TV

What is GNO TV? 

GNO TV is Greek National Opera’s new online television for opera, operetta, ballet, music and music theatre. It is a new strand of GNO’s programming aiming at spreading the artistic work of Greece’s only opera house across the world while expanding the concept of artistic outreach. Even though GNO TV premieres during the pandemic and in a time when GNO’s performances have been suspended, this new service is not just a response to COVID-19, but Greek National Opera’s digital transition to a time of different needs and new standards. GNO TV aims at attracting audiences from all over the world, since GNO’s artistic identity and quality of productions can stand on an equal footing on the global online opera scene. 

What kind of content can I see on the webpage of GNO TV and how often is it renewed? 

GNO TV offers a wide selection of video-recorded performances and a variety of suggestions for GNO’s audience, from opera and ballet productions performed in the Stavros Niarchos Hall to operetta and music theatre performances and festivals on the Alternative Stage, but also earlier productions and new online festivals, educational programmes and productions for children. The GNO TV content is renewed on a monthly basis and will be available to the public for free or for a fee. 

Is the GNO TV webpage also available outside Greece? 

The GNO TV webpage is available in Greece and abroad and allows you to have access to a great variety of Greek National Opera productions. The only thing you need to do is to buy your ticket online. 

How much does the ticket cost? 

Access to the content of GNO TV does not always require the purchase of a ticket. There are performances that the public can watch for free. In any case, ticket prices range depending on the performance the viewer wishes to watch. Every now and then packages of performances will be available to the public at a reduced price. 

Where can I purchase my ticket online? 

To purchase your ticket, you can visit the link https://www.ticketservices.gr/en/greek-national-opera/ or communicate with GNO Box Office at 30 2130885700 (9.00-21.00 daily) and select the performance you wish to watch. With the ticket code you will receive you can watch the selected performance as many times as you wish for a one-month period starting from the first viewi 

Why can’t I find my ticket code? 

In this case, it is possible that your transaction has not been successfully completed. Please contact directly ticket provider (Ticket Services, Public Stores or GNO Box Office). 

How can I watch the performance for which I have a ticket? 

Visit the link www.nationalopera.gr/gnotv/en and browse the performance page of your choice. Next, click on the option REGISTER TICKET and enter the unique code that appears on you e-ticket. If you don’t have a ticket, you can purchase it by phone from the Box Office of the Greek National Opera at 30 2130885700 (9.00-21.00 daily), online through Ticket Services, or from Public stores.  

How many times can I use the unique code that appears on my e-ticket? 

The code that appears on your e-ticket provides you the possibility for unlimited viewing of the performance you have selected for a one-month period starting from the day you press the option PLAY for the first time. In other words, there are no specific broadcast hours, you can watch a performance as many times as you wish, and you can interrupt and continue the streaming at any time, within one month after the first viewing. 

What do I need to do to watch a performance on GNO TV? 

To watch a stream on GNO TV, viewers must have access to the internet and use a device (PC, laptop, smartphone, tablet, Smart TV, etc) with a browser that supports HTML5, EcmaScript 6 and has cookies enabled. 

In essence, you can watch a performance on GNO TV just like you would watch a performance on YouTube, the only difference being that you first need to enter your ticket code in the platform (for the performances that require a ticket purchase).  

What kind of internet connection do I need to watch the GNO TV content? 

The faster your internet connection is, the better the quality of image and sound during the streaming will be. For more information, you can contact your internet provider. 

How can I watch GNO TV performances on my Smart TV? 

Provided that your Smart TV gives you the possibility to launch a browser, type in the address https://nationalopera.gr/gnotv/en. Then enter the unique code that appears on the upper part of your e-ticket, and the player will start streaming the performance.  

In case your TV does not support that possibility, you should repeat the process on your laptop. Then you should connect the laptop to your television using an HDML, so as to watch the performance on the big screen. It is noted that the development of special apps for remote video playback (Chromecast / Smart TV) is not included at this initial stage of the GNO TV platform, though it will be available in the immediate future. 

Why doesn’t the video streaming start, while I have entered the unique code that appears on my e-ticket in the platform? 

If the message “The ticket code you enter is not valid” appears when you type your code in the platform, then you might have mistyped it. You can check whether you have entered extra spaces at the beginning or at the end of the code. Delete all the characters in the field and type the numbers one by one (don’t click on the code that appears to be stored in your browser). 

If the code works, but, while the page is loading, the video streaming doesn’t start, then there’s probably an incompatibility issue with your browser, in which case we suggest that you open the page using another browser. 

For more information you can directly contact Ticket Services at info@ticketservices.gr or GNO TV at gnotvsupport@nationalopera.gr. 

Until when can I watch the performance Madama Butterfly on GNO TV? 

Madama Butterfly has been available on GNO TV since 25 November 2020 and it will remain available until 31 December 2021. You can buy your ticket here. 

You can watch the performance for a one-month period starting from the day you enter your ticket code in the platform for the first time.  

Are there available subtitles for GNO TV performances? 

You will have the possibility to select Greek or English subtitles in all opera performances, while in some you will also have the option to select French and/or German subtitles. You can also select to turn off subtitles if you wish to do so. 

How can I watch GNO TV performances with subtitles? 

Press the option PLAY on the performance of your choice and proceed by tapping on the three dots icon at the bottom right side of the screen. The option “captions” appears. Once you click on it, “language settings” will open and there you can select the language you wish. 

Can I watch the free content of GNO TV? 

GNO TV also provides content that you can watch without having to purchase a ticket. 

Why can I not find Europa on GNO TV? 

Europa was broadcast on GNO TV on Saturday 19 December 2020 (at 20:30 [GMT 3]). After its broadcast it was removed from the platform for reasons of copyright protection. The show will be broadcast again in 2021.  

Where can I turn for help regarding the operation of GNO TV? 

For questions about the ticket code you can directly contact Ticket Services at info@ticketservices.gr.  

For further help or information you can contact the Customer Service of the Greek National Opera via email at gnotvsupport@nationalopera.gr. Give us a detailed description of your question or problem in your email and we will answer you as soon as possible, within 24 hours. Alternatively, you can contact the GNO Box Office at 30 2130885700 (9.00-21.00 daily).  

I tried to register on the platform but a password is required. What do I do next? 

After you click on the Log in / Register option in the upper right corner of the page, make sure you have selected the button REGISTER on the right, before entering your personal information.  

For more information about your registration on the platform click here.  

I have logged in the platform but I don’t understand where I should enter the ticket code. 

To enter the unique code that appears on your ticket and be able to watch the performance you chose, click on the red button REGISTER TICKET, underneath the title of the performance you want to watch.  

The particular option appears only if you have created an account on the GNO TV platform and have first logged in it. For more information click here. 

Should I log in to the platform every time I want to watch a performance? 

To be able to watch the performance for which you have a ticket, you should first log in to your personal account on the GNO TV platform. In case you do not click “log out” before closing the window and exiting the platform, you will remain logged in it and you will not need to re-enter your email address and password. 

In case you do not have an account on the GNO TV platform and need more information, click here. 

How long is my ticket valid for? 

The ticket you have purchased is valid for 30 days starting from the first time you click PLAY underneath the title of the performance you have bought your ticket for. In case you do not click on the particular option, the 30-day period does not begin to count down. 

For more information, click here. 

Can I watch the performance on another device? 

You can watch any performance for which you have a ticket on any of your devices, provided only that you have first logged in your personal account on the GNO TV platform via the particular device. You should note that your personal account on the platform is linked to the browser you used to register for the first time. Consequently, each time you change browsers to log in the platform, you will receive a confirmation e-mail from GNO.  

In case you do not have an account in the GNO TV platform and you need more information, click here.

When does my account on GNO TV get activated?

Provided you have finished the registration process, you will receive an account registration confirmation email. Follow the instructions therein and click on the option ACCOUNT ACTIVATION so as to activate your account.

The email containing the account activation link seems to be “frozen” like a picture and I cannot complete the process. What should I do?

You should report the problem to the GNO Box Office by phone at 30 2130885700 (9.00-21.00 daily) or send us an email at gnotvsupport@nationalopera.gr. Once we are informed about the problem, we’ll make sure your account gets activated as soon as possible (within the day).

I cannot find the account confirmation email. What should I do?

It is common that, due to the filter settings of your email provider, some emails go automatically to spam. Therefore, if you couldn’t find your message, it is possible that the message has been sent to the spam folder.

How can I subscribe to your newsletter and receive your news?

If you choose to subscribe to our newsletter, you will receive an email with an activation link. Follow the instructions therein and click on the option NEWSLETTER ACTIVATION so that you can regularly receive GNO-related material.

I haven’t activated my account immediately and the activation link has expired. What should I do?

You should report the problem to the GNO Box Office by phone at 30 2130885700 (9.00-21.00 daily) or send us an email at gnotvsupport@nationalopera.gr. Once we are informed about the problem, we’ll make sure your account gets activated as soon as possible (within the day).